About Me

I have spent all my working life delivering some sort of service.  I have been a sports coach, a teacher, a tour guide, a tour director, a customer service centre manager, worked in a pub, and managed a gym. As a teacher I was passionate about teaching skills that the young people could take into their own working lives and customer service coaching played an important role in my curriculum.

I believe that making people feel special and valued is the key to business success.  Herewith you will find all I have used to teaching, train and coach customer service in an academic and practical setting.

Raise your game and watch your business transform.

Here we go…



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